SUMMARY
This article describes a checklist of steps to perform in preparing a PC for online exams. Online exams refer to IC3, Microsoft Office Learning Plan Assessment, Windows Vista Business and all Adobe exams. They all use Internet Explorer v6.x-7.x for exam delivery. It should be noted that IC3 is the only one that can be used over IE or iQsystem.
WARNING
There is only an 80% chance that an online IC3 exam will work properly. (The problem lies in the security of Microsoft’s Internet Explorer; it constantly gets updated and is impossible for Certiport to keep up with the changes before a new one comes along.) Therefore, we encourage you to use iQsystem whenever possible for IC3 exams.
PROCEDURE
1. Create Shortcut to Certiport Online Exams
a. Go to Certiport.com, Set your role to Org Admin or Org Member
b. Click on Create Shortcut to Launch Online Exams icon located on the Right side of the screen
c. Verify the information in steps 1 and 2 are correct
d. Click on Generate Link in Step 3
e. Drag & drop shortcut to desktop and say Yes to Do you want to move or copy files from this zone?
f. Ensure the proctor uses that shortcut to start all online exams
2. Run Browser Check
a. Go to Browser Check OR
b. Go to Browser Check
c. Ensure all checks are green
d. Make adjustments as needed (disable pop-up locker, download Adobe Flash, etc.)
3. Run Browser Lock-down File
a. Go to Certiport.com and click on Support
b. Click on Browser Lockdown Support for Online Exams from Support and Customer Services page under Quicklinks section
c. Select Run to run setup.exe, and Run again in answer to Do you want to run this software?
d. Click Next to the Welcome to the WebBrowserLockdown Setup Wizard
e. Click Install in the Ready to Install dialog
f. Click finish in the Completing the WebBrowserLockdown Setup Wizard
4. Add Trusted Sites
a. Go to Internet Options from the Internet Explorer Tools
b. Click on Security tab, then on Trusted Sites and finally on Sites button
c. Uncheck the “Require server verification (https:) for all sites in this zone”
d. In the “Add this website to the zone” field, input the following:
i. http://*.skillcheck.com
ii. https://*.skillcheck.com
e. Click Close to close the Trusted Sites dialog
f. Click OK to close the Internet Options dialog
5. Install Adobe Flash (optional)
a. It is IMPERATIVE that Vista and Adobe exams use Adobe Flash player v10.0.22.87 or higher. Go to http://www.adobe.com and download the latest version of Flash.
NOTE:
If other Flash products are installed, they should all be removed, including any OCX products as follows:
i. Go to Add/Remove Programs in the Control Panel.
ii. Remove all Flash programs, including Macromedia Flash, Macromedia Shockwave, Adobe Flash, Adobe Flash Player ActiveX and any others that may exist.
iii. Delete the Flash folder in the path C:\Windows\System32\Macromed.
iv. Run the Flash removal cleanout utility from: Flash Removal Tool
b. Click on Get Adobe Flash Player
c. Uncheck Google Toolbar if it is presented as an option
d. Agree to Terms of Service
e. Click Install
f. Run the Online exam from a computer that was booted up with full admin rights (Windows Administrator)
6. If giving Adobe exams or the MCAS Vista exam and you are experiencing slow response, you may try doing the following:
a. Go to http://www.certiport.com
b. Click on Support located in the upper right corner of the screen
c. Under the Quicklinks on the right side of the page, there are two links. Adobe Exam Download Center and MCAS Vista Exam Download Center. Click on the appropriate link for the test you are trying to give.
d. Select the Exam (if Adobe) from the Exam drop down menu and the language.
e. Click Download
f. This will download the exam questions to the computer. This process will have to be done each time you wish to give an Adobe Exam or MCAS Vista exam if you are experiencing slowness between questions
g. Log into the exam using the Online Shortcut that was created in Step 1
REFERENCES
Browser Check A
Browser Check B
Browser Lockdown Support for Online Exams
Adobe Flash Download
Click here to check the Technical Requirements page
SYSTEM INFORMATION
Language(s): English
Operating System(s): Windows 2000 Professional, Windows XP Professional, Vista Business
Certiport Customer Support Phone: (801) 847-3100 Toll Free: (888) 999-9830 Click Here to Connect to eSupport
Please do not reply to this email as we are unable to respond to requests through email
Certiport Customer Support – MG
Achieve • Distinguish • Advance
Phone: (801) 847-3100, or toll free (888) 222-7890, or
eSupport: http://www.certiport.com/Portal/Common/PageLibrary/Support.htm